Return, Refund and Exchange
In what condition do we accept product exchange and/or refund?
MFS Time dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a) Manufacturing defects.
b) MFS delivered the wrong item.
c) Products that have warranty description will be honoured.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complain or a request for return or refund, please stay calm and contact our Live Chat team at our website. Our support team is available Mondays - Fridays, 10am - 6pm.
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video of the item, show us where is the problem and we will get it processed. We will need the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall request you to send via Poslaju. Kindly provide your returned parcel tracking code too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and is well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether your buyer accepts product exchange as a first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, MFS shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it takes two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and MFS will try our very best to shorten the process.
(e) Communication with buyer. MFS does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Dropshipper.
Refund or replacement will not be applicable for the following situations:
a) Missing Original packaging
b) Any item that has been worn, or altered
c) Used items.
**All Dropshippers should contact our customer support for approval before sending anything to us before returning any item(s). MFS will not be responsible for any returned item(s) without notifying us in advance.